Using the wiki for maintenance info

We’re in a much larger building now, and have computers, printers, copiers, etc. on both floors.

So, we have to have a way to deal with what we have and where we have it.  The printer here isn’t working?  Go upstairs and — wait a minute, is that the one out of toner?

You see where this leads.  (Chaos, confusion and frustration.  Our work here is done.)

So, I changed the wiki’s first page to show Hardware Status.  This is a table with most of the printers/copiers/staff PCs/laptops on it, with some space at the bottom for things like any of the student computers, or the elevators, or the restrooms, and so on.

wiki_table

We have Service Now as the I.T. department’s online service for reporting problems of all kinds on campus, so we put down the description of the problem, when it was submitted, and the persons initials.  Now we all know it’s been done, when, and even if somebody shows up and asks a student worker what the problem is which they were sent to fix, there’s an answer easily available.

The LI# is for the I.T. department’s code for that item (if existent).  The tag is the inventory bar code number.  The 4 is what the thing is 4, such as a printer release station.

Since this is visible to the public online, even our student workers can quickly call it up and check from the front desk or wherever, and see the alternatives which might be used elsewhere in the building.  Only staff can edit the wiki and Service Now, however.

I love the easy solutions.

 

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Supplies are wiki’ed

In honor of the change from pbwiki to pbworks (well, thrown in the honor), I’ve added a new page to the staff wiki for Supplies.

This is one of those “I’ve been meaning to get around to something for this purpose for some time” kind of things.

This is basically just a staff info page to keep everything important where we all can find it easily and quickly, when it comes time to reorder.

Caveat emptor: this is what we presently buy, based on our state contracts with vendors and other factors which may or may not be optimal for anybody else. We may not go to the same vendor or use the same product next time we order — this is just a starting point.  This should not be considered any kind of endorsement for the products or vendors listed.

We have some things that we don’t order very often (targets for the security system, barcode scanners, printer drums, etc.) and we end up shuffling through backfiles to find where we got them originally, or where to go for parts, or where we got that better deal.  This is intended to shortcut that process.

Office Supplies

Office supplies are usually cheaper from office supply vendors (rather than a library supply vendor).

Routine things like pens and paper clips and such, not needed.  But things such as “what’s the label stock number for those labels we use for …” are appropriate.

Library Supplies

Specialized library/archival-only supplies.  Targets for the security system, covering supplies, etc.

Equipment

This I broke down into sections like Audio-Visual (for things like headphones), Barcode Scanners, Printers, Scanners, etc., with links to my online manuals.

I think it will be useful  — to me and maybe to others here.

blstaff wiki goes public

[updated 2014.2.11]

I’ve taken the passwords and confidential stuff out of the library staff training wiki at blstaff.pbwiki.com and made it public.

I’m looking at writing an article for Arkansas Libraries and it would help if I had it for a comparison of what a wiki is, as opposed to a blog.

It’s HIGHLY informal, and of no particular interest to anyone but Boreham Library staff and maybe a few other librarians looking for examples of library training wikis (maybe it’s a bad example, but an example, nonetheless).

Update for 2014.2.11:

I’ve changed the opening page to a “Hardware Status” so we can all see what’s working and what’s not, and where.  Since we’ve got even more stuff on two floors in this big building, it will help to see where not to send somebody to print, or make copies, or whatever, as well as keeping on top of how long it’s taking to get something fixed.